Art of Confrontation

Information

When we have a difficult message to convey to someone, how do we get them to listen non-defensively? This group explores ways of delivering so-called "bad news" with maximum effectiveness and minimum offensiveness.

Members: 4
Latest Activity: Mar 18, 2010

If another person’s behavior is bothering you, then you own the decision about how to handle it. Options are: avoid, accommodate, defer to someone else, or confront.

You can hope and wish the other person to notice you are bothered by their behavior, but you can not expect them to. If you tend to avoid confrontations, an important question to ask yourself is "Will the situation change if I do nothing?"

If you confront, you might arrive at a win-win (negotiated) solution, a compromise, or no deal. In this group we can explore, cross train and gain from those situations that puzzle us.

Given a typical situation in your work or everyday life, what would you normally do?
What is your ultimate goal or agenda with this person or system?
What is their natural communication style?
What is your own style?

Post a situation below (use alias names for characters in your story), and be prepared to be surprised with what is possible!

Discussion Forum

the size of the depth: how 'realistic' is the outcome?

""Will the situation change if I do nothing?"If you confront, you might arrive at a win-win (negotiated) solution, a compromise, or no deal. In this group we can explore, cross train and gain from…Continue

Started by Anjez Winkler Mar 18, 2010.

Active listening skills 2 Replies

In my role as active listener, I tend to tune out when I see or hear something I don't like. It can be an intonation, what people wear, a by me perceived incongruent stance. And when I tune out, it…Continue

Tags: response, reaction, active listening

Started by Nynke Etk Fokma. Last reply by Anjez Winkler Dec 10, 2008.